Privacy Policy

1. Introduction

Monelore ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our programs and website. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have in relation to it. It applies to all participants, enquirers, and visitors to our website at monelore.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, contact us at privacy@monelore.

2. Data We Collect

We collect personal data through the following means:

• Contact forms: name, email address, phone number, and any message content submitted via our website
• Program enrolment: name, email, phone, payment reference, and relevant participant background where provided voluntarily
• Website analytics: anonymised data on page visits, session duration, and referral source via cookies (see our Cookie Policy)

We do not collect sensitive personal data (as defined under the PDPA) and do not process data relating to health, ethnicity, or financial account details.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: when you submit a contact form or agree to our cookie policy
• Contract performance: to manage your enrolment and deliver program services
• Legitimate interests: to improve our programs and communicate relevant updates
• Legal compliance: where required by Malaysian law

4. How We Use Your Data

• To respond to enquiries submitted via our contact form
• To manage program registration and deliver sessions
• To send program-related communications (schedules, materials, updates)
• To improve website functionality and content based on analytics
• To send occasional relevant education updates where you have opted in

We do not use your data for automated decision-making or profiling.

5. Data Retention

Enquiry data is retained for up to 12 months. Participant records are retained for up to 5 years following program completion for administrative and legal compliance purposes, then securely deleted. Analytics data is retained in anonymised aggregate form.

6. Data Sharing

We do not sell personal data to third parties. We may share data with:

• Payment processors for enrolment fee transactions (data shared only as required to process payment)
• Email service providers for program communication delivery
• Web analytics providers (anonymised data only)

All third-party processors are required to handle data in accordance with applicable law and our instructions.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular review of data handling practices. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by the PDPA.

8. Cookies

Our website uses cookies. For full details on what cookies we use and how to manage them, please refer to our Cookie Policy.

9. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to correction: request that inaccurate data be corrected
• Right to withdraw consent: withdraw consent to processing at any time (where processing is consent-based)
• Right to object: object to processing for direct marketing purposes

To exercise any of these rights, contact us at privacy@monelore. We will respond within 21 days. If you are not satisfied with our response, you may contact the Department of Personal Data Protection (JPDP) Malaysia.

10. Third-Party Links

Our website may contain links to external resources or third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.

11. Children's Privacy

Our programs and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via a notice on our website. Continued use of our website or services after any change constitutes acceptance of the updated policy. The "Last Updated" date at the top of this page reflects the most recent revision.

13. Contact

For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data:

• Email: privacy@monelore
• Address: 28 Lorong Kuda, George Town, 10200 Penang, Malaysia
• Phone: +60 4-8261 7034